ID-CALL is a management tool for customer care centers
The tool brings together various client communication sessions and enables an agent to identitfy the customer before or during a session. Sessions can be forwarded to a colleague, together with the clients’ personal data.
ID-CALL can accomodate a number of communication and identification frameworks, and this can be configured according to the circumstances.
The use of ID-CALL just requires access to a webpage. There is no installation on site, and no changes are needed to the existing phone system. ID-CONTACT can be integrated with the CRM in use.
ID-CALL is privacy-by-design. It handles personal data in order to present them to the agent that requested them. ID-CALL deletes any of these data after a conversation has finished.
A patent is pending.
Supported communication protocols
*Currently being added
Supported verification methods
*Availability dependent on legal restraints